Office 01206 394545 | Mobile 07984 484 609 
 
FAQs 
 

How we work 

Following initial contact with Daisy Chain Home Support an assessment of your needs will be arranged at a convenient time for you and your family members. This assessment is informal and allows you the opportunity to let us know what support you feel would benefit you. The information you tell us will be transfered onto a detailed Care Plan. One copy of the Care Plan will be kept with you and the other copy will be held securely in the Daisy Chain Office. 
 
We pride ourselves in our personal touch and feel it’s in everybodies interest changes are kept to a minimum. We take special care when matching the Carer to the client ensuring the best possible match at all times. Our clients have the same Carer on a regular day and at regular times. In the event of sickness and holidays another carer will always be introduced. 
 
Feel free to contact the Manager if additional support is required. There may be occasions when members of the family or friends are unable to visit due to a number of eventualities. We will do our utmost to accommodate, giving your family and friends peace of mind. 

Frequently asked questions 

Thank you for looking at our website. Hopefully you will find all the information you need to make an informed choice. If you would like to ask us anything else or need further or more in-depth information please feel free to contact us and we will be happy to discuss any needs you or your family may have. 
 
Some frequently asked questions are listed below: 
 
Will I have the same Carer each time? 
We take special care when matching our Carers' to our clients ensuring the best possible service at all times. 
 
You will have the same Carer on a regular day and at a regular time for each visit, as determined by you. In the event of sickness and holidays another Carer will be introduced beforehand. We pride ourselves in our personal touch and feel it’s in every ones interest to keep continuity, trust and friendship. 
 
Are you able to provide personal care? 
Yes we are able to provide personal care. Please speak to the Manager who will arrange to visit you to complete a detailed care plan and risk assessment. 
 
Are you able to provide overnight support? 
Yes. This service is possible, providing we have an available Carer. Please contact the Manager to discuss your needs further. 
 
How much does Daisy Chain Home Support cost? 
Our initial visit will be an informal consultation with you to discuss your requirements. Your family members are welcome to attend. This visit will be arranged at a convenient time to suit you and will be free. During this visit we will also determine the amount of hours beneficial to you and the specific charge for the service you require. 
 
Can I get help with the cost of the service? 
Yes, this is possible. Many of our clients are entitled to claim Attendance Allowance to help with the cost of services such as ours. Whatever your situation, whether you need help completing forms or to seek further advice we are happy to talk to you or put you in touch with other agencies who are able to assist. We can also assit you with a Personal Budget or Direct Payment scheme.  
 
Are your Carers' experienced?  
Daisy Chain Home Support pride ourselves on the quality, experience, dedication and knowledge of our staff. Our Carers have many years experience, either in the public or private sector. They have genuine compassion for their work. Each member of staff has an enhanced D.B.S check. Training is regular, ongoing and frequently revisited. The clients we support are treated with the same respect and care we would wish for our own family members. 

Confidentiality 

 
 
 
 
Any information we hold regarding yourself and the services we provide for you is strictly confidential. We will only liaise with members of your family, friends or G.P with your permission. The only exception to the rule would be if we were concerned that you would be at risk if we do not disclose certain information. 
 
 
 
 
 
If you have any questions you would like to ask, please contact us and we will be happy to talk to you.